Candidate Services - Timesheet Deadlines

CHANGE TO CONTACT DETAILS & TIMESHEET PROCESSING

• New Phone Number for the Accounts Department
• New Address for the Accounts Department
• New Fax Number For Timesheet Submission
• New ‘Timesheet Received’ Confirmation Process
  

As part of our ongoing effort to improve the services provided by Medicare First, we have made some alterations to our payroll set-up. These changes will mean a further improvement in the payroll facility for all of our Locums, incorporating a more robust timesheet submission process.

• To contact the accounts department please call 0845 054 0197, as of immediate effect.
• All timesheets are to be faxed to 0870 622 2038 as of immediate effect.
• From 31st July, all hard copy timesheets and invoices should be sent to:
  
  
  Medicare First - Accounts
  4th Floor
  Drapers Court
  Kingston Hall Road
  Kingston Upon Thames
  Surrey
  KT1 2BQ

The timesheet submission deadline continues to be 12.00pm every Monday. As usual any timesheet/s you submit by a Monday deadline will be processed that week and the funds will be deposited in your designated bank account on the following Thursday of that same week.

New ‘Timesheet Received’ Confirmation Process

Previously, no automated confirmation of a timesheet submission to Medicare First’s payroll was available. Although your consultant may have contacted you in the past to confirm any non receipt, Medicare First has now introduced a ‘timesheet received’ confirmation process.
As soon as Medicare’s Accounts Department receives your timesheet on to our fax to pc system your hours will be recorded. You will then receive a text message or an email (or both if we have all of your details!) to confirm that we have received your timesheet.

Please allow the follow time delay between submission of your timesheet and notification of receipt:

Between Office Hours 9.00am to 5.30 pm Monday to Friday	3 hours from the time of faxing your time sheet before calling
Outside Office Hours	3 hours from the beginning of the next working day

If you have faxed your time sheet and do not receive notification within the designated timescales and wish to confirm that we have received your time sheet safely, please call either your Consultant or the Accounts Department on 0845 0540197.

Please DO NOT rely on your consultant to chase you for your timesheets from now on, ‘If we have a timesheet we will pay it – If we don’t we cant’.

Please note, because of the time restraints such a short processing period places upon us, any timesheet/s received after the 12.00pm deadline cannot be processed in that week. Any timesheets received after a deadline will be processed in the following week’s payroll.

Any Consultant who uses the services of an umbrella company may be subject to the payroll processing procedures imposed by that company. Medicare First has no control over this, therefore you must discuss the procedures with the umbrella company that you choose.

Should you have any queries regarding this or any other matter, please do not hesitate to contact your Medicare First Consultant at Head Office on 020 7407 1111.

Thank You.